Frequently Asked Questions
How do I place an order?
Orders can be placed directly on our website, by email us at info@nativeorganics242.com,
or by calling us at 242-814-2289 | 954-300-4062. ( Customers located in Nassau, Bahamas can also order online/ telephone and pick up instore or request curbside assistance)
How do I place a wholesale | bulk order?
If you need a size larger than we offer on the website, email us at info@nativeorganics242.com, or call 242-814-2289 | 954-300-4062
What Payment Options do I have?
Online:
The following payment method are accepted by Native Organic's LLC: VISA | MASTERCARD | DISCOVER | AMERICAN EXPRESS | ZELLE | CASH APP | SUNCASH | APPLE PAY | GOOGLE PAY | PAYPAL LOCAL DELIVERY | IN PERSONCASH | VISA | MASTERCARD | DISCOVER | AMERICAN EXPRESS | ZELLE | CASH APP | SUNCASH | APPLE PAY | GOOGLE PAY | PAYPAL PayPal. We don’t accept personal checks or money orders.
Local Delivery or Pick Up:
CASH ON DELIVERY (COD) | VISA | MASTERCARD | DISCOVER | AMERICAN EXPRESS | ZELLE | CASH APP | SUNCASH | APPLE PAY | GOOGLE PAY | PAYPAL
Wholesale Payment Options:
The following payment method are accepted by Native Organic's LLC for wholesale purchases:
VISA | MASTERCARD | DISCOVER | AMERICAN EXPRESS | ZELLE | CASH APP | SUNCASH | APPLE PAY | GOOGLE PAY | PAYPAL | DIRECT WIRE TRANSFER.
If your card is declined, it’s likely an incorrect address or security code. We take our customers’ security very seriously, so we need the exact billing address and security codes for all of our credit card transactions. You can call us at 242-824-2289 to help with payment. We don’t recommend emailing credit card information.
What is the Wholesale Policy Of Native Organic's?
ORDER REQUIREMENT: The minimum wholesale purchase order amount is $300.00. All products & pricing are subject to change. A minimum of 6 pieces per item is considered wholesale. Any product ordered less them 12 pieces will be invoiced at retail price.
SELLING OUR PRODUCTS: Native Organic’s products may not be sold or advertised on any other website for less than the prices listed on our official website. Products sold in store can be priced at desired profited margin by the purchaser.
PRIVATE LABEL: All items purchased from Native Organic’s are under trademark protection & must display the Native Organic’s name. Under no circumstances may you sell Native Organic’s products under any other name or reproduce products under this trademark.
CANCELLATIONS: We do our best to deliver local orders within 2 business days, and international orders within the destination allotted time frame and due to the quick turnaround time, the window for cancelling orders are very short. If your cancellation request is seen prior to processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel the order.
ORDER CHANGES: Due to processing time and inventory availability, we may not be able to honor change requests to order after purchase. Please ensure to review your order before submission.
MULTIPLE SHIPPING ADDRESSES: We only deliver to the address provided and cannot ship to multiple addresses. If you would like your order delivered to various addresses, place one order for each address.
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RETURN | EXCHANGES: All wholesale order is final and cannot be returned or exchange if the product is not at fault or error of Native Organic’s.
LOST| DAMAGE BY COURIER: Native Organic’s will not be responsible for any errors made by the Post Office, FedEx, UPS or USPS. However, if your package has not been received within 3 weeks of receiving your shipping notification email, please contact our Customer Service at 242-677-9250 and we will provide directions on how to file a claim.
DAMAGES ITEMS| ORDER ERRORS| DAMAGE REPALCEMENTS: Though each product is inspected for quality assurance before shipping, it is possible to receive damage item. In addition to human error, order mistakes is possible, for these reasons it is important to open and inspect items upon receipt. Please notify us with 3 Business day of receiving your packages if there is anything wrong with your order. We cannot honor changes outside the allotted time frame stated in our policies. Once we have been notified of any damage items you have received, we will work diligently with you to ensure the correction of your order. PLEASE NOTE WE CANNOT EXTENT ANY DISCOUNTS TO YOU SHOULD YOU DICIDE TO SELL DAMAGE ITEMS.
DISCOUNTS: At times we will promote items for a percentage off or a reduce shipping rate to our retail customers. These offers DO NOT apply to wholesale orders. Coupon codes for these offers cannot be used by a wholesale customer.
What is the Shipping | Pickup Time Frame?
Orders are shipped Monday through Friday. Major holidays like Christmas and Labor Day are not included in transit times.
International Shipping: 3-5 Business Days
Domestic Shipping: 2 - 5 Business Days
Local Shipping: 1 - 2 Business Day
How do I Refund or Returned a order?
Eligible items must be unused and in a saleable condition. Because we guarantee the safety and purity of our material, we can’t accept returns on any consumables. If you want to return an item, please call us at 242-814-2289 | 954-300-4062 or email us at
info@nativeorganic242.com within 30 days for a resolution or a Return Merchandise Authorization (RMA).
Please note that customers will pay the shipping return fee if Native Organic's is not at fault for the reason of return.
We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.
How do I cancel a order?
We do our best to deliver local orders within the destination alloted delivery time frame, and due to the quick turnaround time, the window for cancelling orders are very short. If your cancellation request is seen prior to processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel the order.
Once you recieve your order you can request a refund or return and the return fees will be passed on to the customer.
Do Native Organic's Dietary Supplement have a Legal Disclaimer?
Yes. Native Organic's Dietary Supplement do have Legal Disclaimer please refered to profduct page for specific legel discliamer.
Do Native Organic's Skin Care Products have a Legal Disclaimer?
Yes. Native Organic's Skin Care product do have a Legal Disclaimer. Please refer to specific product page for legal discliamer.
Is Native Organic's LLC Registered with the U.S Food and Drug Administration (FDA)?
Yes, Native Organic's LLC is registered with U.S Food and Drug Administration (FDA).
